My Chiang Mai

Low cost carrier, AirAsia, is now offering a self check-in service at several airports, including Chiang Mai.

For added comfort and convenience, customers can also utilise its web-based check-in service, the carrier said in a statement.

AirAsia said the initiative was part of its on-going mission of using the information, communication and technology (ICT) forefront to exploit technology and practice cost efficiency.

By adopting a cost effective service and liberating the traveling experience for customers, the innovative service will also avoid airport congestion, long queues and reduce waiting time at no extra cost, it said.

Dato’ Sri Tony Fernandes, Group CEO of AirAsia Berhad said “We have invested quite a significant amount to develop our ICT facilities in order to keep-up with global standards. Now, we have equipped ourselves to fully exploit the benefits of it and achieve a competitive excellence in the market. What could be simpler than going on-line and checking-in at the tip of your fingers be it via mobile or at home? This new service is relatively easy to deploy, saves cost and benefit both – guests and AirAsia. As Asia’s biggest low cost carrier with a strong domestic and extensive network within the Asean region, we believe our amazing low fares and innovative services have an edge over the masses and empower more travelers to fly with us.”

Quick and easy self check-in methods :

1) Web Check-In

All you’ll need is a connection to the internet, a printer and your travel itinerary and you’ll be able to check-in 48 hours prior and up to 4 hours before the scheduled departure time using Web Check-In. With your Boarding Pass, you can proceed straight to the Document Check Counter to stamp your boarding pass and then on to the Boarding Gate. If you have baggage to check-in, drop your baggage at the Self Check-In Counter at least 60 minutes prior to the boarding time.

2) Self Check-In Kiosks at the airport

Beat the crowd, check-in from our kiosks at the available locations below 6 hours prior and 1 hour before the scheduled departure time. You’ll need the details of your travel itinerary to check-in. With your Boarding Pass, you can proceed straight to the Document Check Counter to stamp your boarding pass and then on to the Boarding Gate. If you have baggage to check-in, drop your baggage at the Self Check-In Counter at least 60 minutes prior to the boarding time.